Tenant Reported Rent

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and then select a language. The Los Angeles City Council enacted the City’s Rent Registry Program (Ordinance #184529) effective October 4, 2016. This ordinance provides that, in addition to paying the annual registration fee, landlords must also provide the rent amount for every rental unit subject to the RSO by the last day of February of each year. Registration is complete only when all outstanding registration fees have been paid and all required rental amount and tenancy information, including emergency contact information, is provided. Tenants may choose to confirm to LAHD if the rent amount reported by their landlord was accurate. An online Tenant Reported Rent Portal has been created at https://lahd.service-now.com/trr to provide tenants a more effective and efficient means to ensure accuracy and avoid any mailing delays. The Tenant Reported Rent Portal includes a form to report the tenant’s rent, if it is different from the amount reported by the landlord and links to a rent increase calculator which will be especially helpful for tenants to easily calculate the allowable rent increase. To log on to the Tenant Reported Rent Portal, tenants will need to access their account using their property APN and Tenant Unit ID number that is provided by LAHD in a letter mailed to tenants.

Tricia Keane, Interim General Manager

Daniel Huynh, Assistant General Manager
Anna E. Ortega, Assistant General Manager
Luz C. Santiago, Assistant General Manager

City of Los Angeles

Karen Bass, Mayor

LOS ANGELES HOUSING DEPARTMENT
1910 Sunset Blvd, Ste 300
Los Angeles, CA 90026
Tel: 213.675.7272
housing.lacity.org

November 6, 2024

Tenant
Tenant Address

Rent Registry Tenant Notification

Official Property Address:
Unit Information:
Service Year: 2024

Dear Tenant(s):

Your unit may be protected by the Los Angeles City’s Rent Stabilization Ordinance (RSO). The RSO regulates rent increases and evictions and it requires the landlord to report to the Los Angeles Housing Department (LAHD) the rent amount the tenant pays. To find out if your unit is RSO go to housing2.lacity.org/rso and enter the property’s APN in the search box. The results under will let you know if some, none, or all of the units are RSO. Your landlord reported the following:

Rent Amount Reported: $_____ Should not include RSO and SCEP surcharge.

Date Reported by the Landlord:

We want to know if your landlord reported the same rent amount you were paying on the date reported. If not then, please let us know within 30 days from the date on this letter by completing an online form at lahd.service-now.com/trr using the log-in information below and uploading the documents necessary to confirm the amount. If you are unable to go online, please schedule an in-person appointment to provide your documents by calling (866) 557-7368.

TENANT LOGIN INFORMATION

Property APN #: ID Number for each property
Tenant Unit ID #: Number individually created for each tenant

Do not complete the form if: 1) You are a new tenant who moved in after the reported date or 2) Your rent was correctly reported by the landlord on the date above or 3) To report an illegal rent increase. LAHD has not reviewed the reported rent to determine if it is a legal amount. If you received an illegal rent increase above 4% in 2024, you may file a separate complaint form online at housing.lacity.org/residents/file-a-rso-complaint or call (866) 557-7368. Do not file a complaint for additional fees such as for parking space or SCEP/RSO surcharges because these are not an illegal rent increase. To read this notice in a different language visit housing.lacity.org/tenant-rent-registry. For more information, please visit housing.lacity.org.

Sincerely,

Rent Registry Program, Los Angeles Housing Department

Subscribe to our newsletter at housing.lacity.org/about-us/subscribe-to-newsletters

An Equal Opportunity / Affirmative Action Employer

Frequently Asked Questions

Why am I getting this letter?

Your unit may be regulated by the Rent Stabilization Ordinance (RSO) and the Los Angeles Housing Department (LAHD) wants to confirm the rent amount reported by the landlord.

How do I find out if my unit is regulated by the RSO?

Go to housing2.lacity.org/rso and enter the property’s APN in the search box. The results will let you know if some, none, or all of the units are RSO.

What is the Rent Stabilization Ordinance?

The RSO is a City of Los Angeles law that provides protections on evictions and excessive rent increases.

What if the rent amount the landlord reported is the same amount I was paying?

Do not fill out the form. There is nothing for you to report this year.

Should the owner report surcharges such as registration fees of $1.61/month for RSO and $2.83 SCEP passed on to tenants?

No. If you pay the additional $1.61 and/or $2.83 per month then that is NOT considered rent and should not be reported by either the owner or tenant. The landlord may collect these fees with a 30 day notice.

What happens if the rent amount the landlord reported is not the same amount I was paying?

You may report it to us online at lahd.service-now.com/trr or schedule an in-person appointment at (866) 557-7368. We document your rent for informational purposes only. Do not fill out the form to report an illegal rent increase. Instead, if you feel you have received an illegal rent increase, you are encouraged to file a separate complaint online housing.lacity.org/residents/file-a-rso-complaint or call us at (866) 557-7368.

What if I am a new tenant after the date the owner reported the rent to LAHD?

Do not fill out the form. There is nothing for you to report this year.

Can the landlord increase the rent amount every year?

For RSO units, effective February 1, 2024 the rent may be increased 4% plus an additional 1% for gas and 1% for electric service can be added if the landlord provides the service to the tenant. The percentage may change every July 1st.

Where can I find all the renter protections that may apply to me and when I must repay unpaid COVID-19 rental debt?

Please see the enclosed Renter Protections Notice.

What other rights do I have as a tenant that LAHD can assist me with?

LAHD investigates violations of the RSO (rent increases, evictions, reduction in housing services, etc.), tenant harassment and habitability issues (needed repairs). You may file a complaint to request an investigation by calling us at (866) 557-7368 or online at housing.lacity.org. You may seek legal assistance if you are being evicted and receive a court document by contacting stayhousedla.org.

What if I need assistance with housing issues that LAHD does not handle?

Our hotline (866) 557-7368 can provide a referral. You may also Contact the Housing Rights Center at (800) 477-5977 for housing discrimination or the County Consumer & Business Affairs at (800) 593-8222 for general questions unrelated to the RSO, such as leases and security deposits.

How can I learn more about LAHD services?

Find tenant information by visiting us at housing.lacity.org/highlights/renter-protections. To stay updated on ongoing developments around the RSO and tenant protections, please call us at (866) 557-7368 or sign up for our newsletter at housing.lacity.org/about-us/subscribe-to-newsletters.

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