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Americans with Disabilities Act Compliance Notice

It is the policy of the City of Los Angeles to provide access to its programs and services for persons with disabilities in accordance with Title II of the Americans with Disabilities Act (ADA) of 1990, as amended.

As a covered entity under Title II of the Americans with Disabilities Act, the City of Los Angeles does not discriminate on the basis of disability and, upon request, will provide reasonable accommodation to ensure equal access to its programs, services, and activities. Images on the website contain “alt texts”, which aid users who listen to the content of the site by using a screen reader, rather than reading the site.

Title VI of the Civil Rights Act of 1964 and Executive Order 13166 Compliance Notice

It is the policy of the City of Los Angeles and Los Angeles Housing Department (LAHD) to take reasonable steps to provide meaningful access for​ ​persons with Limited English Proficiency (LEP) to all LAHD-funded programs and activities. The intent of this policy is to ensure that potential language barriers will not prevent LAHD staff from communicating effectively with persons​ ​who have limited English proficiency and that limited English proficiency will not prevent the public from accessing important program information, understanding eligibility criteria, and participating in LAHD funded programs.  Program staff shall provide free language assistance services,​ ​​as needed,​to persons​ ​​they encounter or whenever language assistance services​ ​are requested.

LAHD’s Language Access Plan (LAP) establishes effective guidelines, consistent with Title VI of the Civil Rights Act of 1964 and Executive Order 13166, for LAHD and its funded programs to follow when providing services to, or interacting with, individuals who have limited English proficiency.

Video Remote Interpreting Services (VRI)

LAHD offers VRI services at our main office and all 7 branch locations. This service provides immediate online sign language interpretation access to assist staff in communicating with those who are deaf or hard of hearing. For additional information or to request service, please contact the LAHD regional office nearest you.

Text Telephone (TTY)/Telecommunication Relay Services (TRS)

Due to technological changes, if TTY is needed to contact us, please use Telecommunication Relay Services (TRS) such as Text-to-Voice TTY-based TRS, Speech-to-Speech Relay Service, Shared Non-English Language Relay Services, Captioned Telephone Service; IP Captioned Telephone Service, Internet Protocol Relay Service, or Video Relay Service.

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